1. Identity of the vendor
I am Thomas Kindermans, established in Predikherenlei 17, 9000 Ghent, Belgium.
Company number: BE0659.680.568
E-mail address: firstname.lastname@example.org
Ray NV whose details are mentioned under 1 above.
Client (hereinafter ’you’ or ‘Client’)
Any natural or legal person with whom Ray enters into an agreement or with whom Ray is negotiating about the conclusion of the agreement.
Any natural person who is acting for purposes which are outside his trade, business, craft or profession;
Any good or service offered by Ray
3.1 Ray’s conditions of sale apply to every offer of product from Ray to the Client.
3.2 Ray delivers exclusively in Belgium and the Netherlands. If you submit a delivery address outside of these countries, Ray reserves the right to decline the order.
3.3 To be able to place an order, you must be above the age of 18 and not legally incapacitated and have a valid e-mail address. If it comes to Ray’s attention that an order is made by a minor, Ray reserves the right to decline the order.
3.5 You shall bear the sole and exclusive responsibility for all aspects of the use of the product.
3.6 Placing an online order on the website constitutes a formal acceptance of Ray’s conditions of sale and of Ray’s data protection policy, which are available on our website.
4. Our offer and your order
4.1 Ray explicitly states in its offer when it is only valid for a constrained period of time or is subject to specific conditions other than those set out in these conditions of sale.
4.2 Ray describes in a clear, complete and accurate way the products it sells to you, as well as the steps of Ray’s delivery process.
4.3 The purchase agreement between us is concluded once Ray confirms your order in writing. The confirmation will follow after Ray receives approval from the issuer of your card. Orders without valid payment by name of the registered cardholder will not be accepted or processed by Ray. When you use the bankcard from another cardholder, you confirm you have the permission to use that bankcard to make the purchase from Ray and issue the payment. Should the issuer of your card refuse to agree on your payment to Ray, Ray cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Ray accepts the following payment methods: PayPal, Visa, MasterCard, iDeal and Bancontact.
4.4 Ray shall deliver the goods within 30 days of Ray’s written order confirmation.
4.5 In order to purchase a product, you add it to your shopping cart. Next, you submit your contact details and billing data. Subsequently, you confirm the delivery via Sendcloud. In the final step you are led to an overview page. By pressing the button “order and pay”, you accept Ray’s conditions. If you have completed these steps, your order becomes final.
5. Right of withdrawal
5.1 If you are a consumer, you have the right to withdraw from your purchase and return your order without giving any reason and without extra costs (except for the return costs). If you withdraw, you will lose access to the Ray app.
5.2 The withdrawal period shall expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. When goods are delivered in multiple lots or pieces, the withdrawal period shall expire after 14 days from the day on which you acquire the physical possession of the last lot or piece.
5.3 Please note that you cannot exercise a right to withdrawal in case of goods made to the consumer’s specifications or clearly personalised.
5.4 You shall send back the goods or hand them over to Ray, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You have to bear the direct cost of returning the goods.
5.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. To the extent that these actions are not necessary to establish the nature, characteristics and functioning of the product, you are liable towards Ray for any diminished value caused by these actions.
5.6 In case you send the goods back to Ray, Ray can refuse repayment as long as Ray has not received the returned goods or until you have proved you have returned the goods, depending on which event occurs first.
5.7 Ray shall reimburse you not later than 14 days starting from the day we received your returned goods. If Ray offers to collect the goods itself, you will be reimbursed within 14 days starting from the day you informed Ray to withdraw from the purchase agreement.
5.8 Ray shall use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and provided that you do not incur any fees as a result of such reimbursement. Ray shall not reimburse the supplementary costs, if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by Ray.
5.9 You shall handle the order as well as the packaging with the utmost care during the first 14 days after delivery. As a consumer you will be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning. In order to establish the nature, characteristics and functioning of the goods, you should only handle and inspect the product in the same manner as you would be allowed to do in a shop.
5.10 In order to exercise your right to withdrawal, you can fill out the form in annex (or make a similar unequivocal statement) and send it by mail or e-mail as indicated under 1 above. We will send you an acknowledgement of your withdrawal.
6.1 The applicable prices are those in force at the moment of the conclusion of the purchase agreement. During the period Ray mentions in its offer, Ray’s prices do not change, except for price changes that may result from changes in tax rates.
6.2 Unless provided otherwise, the prices mentioned in our offers include VAT and all other taxes but exclude the shipping costs. The shipping costs may vary depending on the delivery mode and country of delivery.
6.3 Ray will always inform you about the total price before you proceed to your order.
7.1 We only accept advance payment through our website using the payment methods indicated on our website (see section 4 above).
7.2 In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required.
8.1 If you are a consumer you have a legal warranty of two years for the goods you purchased from Ray.
9. Delivery and execution
9.1 All products are delivered to the address you gave Ray as delivery address or address of execution of the service.
9.2 The delivery period indicated by Ray shall be based on the circumstances applicable to Ray at the time the agreement was entered into.
9.3 Unless the parties have agreed otherwise of the time of delivery, Ray shall deliver the goods by transferring the physical possession or control of the goods to the consumer without undue delay, and not later than 30 days from the conclusion of the contract.
9.4 Where Ray has failed to fulfil its obligation to deliver the goods at the time or within the time limit agreed upon with you, you shall call upon Ray to make the delivery within an additional period of time appropriate to the circumstances. If Ray fails to deliver the goods within that additional period of time, you shall be entitled to terminate the contract.
9.5 The delivery takes place via SendCloud. When the carrier is not able to deliver the product to the address provided by you because no one is available to accept it, it may deliver the product to a third party where you can pick up the parcel. The delivery to a third party will be regarded as a delivery of the protect to you.
9.6 When Ray dispatches the goods to you, the risk of loss of or damage to the goods shall pass to you when you or a third party indicated by you and other than the carrier has acquired the physical possession of the goods. However, the risk shall pass to you upon delivery to the carrier if the carrier was commissioned by you to carry the goods and that choice was not offered by Ray, without prejudice to your rights against the carrier.
10. Force majeure
10.1 If Ray is unable to fulfil any of its obligations towards the Client due to force majeure, these obligations shall be suspended during the force majeure situation.
10.2 Events of force majeure are all circumstances external to Ray’s will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties.
11. Intellectual property
11.1 All content that we put at your disposal via our website and any other communication mean, including software, pictures, graphic elements, logos, documents, texts, slogans, user content, and other information (“Content”), as well as all related intellectual property rights (including copyrights, database rights and trademark rights) and other rights, are our exclusive property, or are the property of their respective holders.
11.2 You are not allowed to copy, display, republish, translate, offer, transfer or distribute in any way, any part of the Content, expect as explicitly allowed in these conditions or otherwise explicitly permitted in writing by us and the respective holders.
12.1 We do not explicitly or implicitly make any commitment concerning:
12.2 To the extent permitted by applicable law, we are not liable for any harm resulting from our products, unless in the case of intentional fault.
12.3 Our liability is in any case excluded for indirect damages such as damages resulting from an accident, loss of income, loss of productivity and loss of data, or for moral damages such as reputational damage.
12.4 The limitation of liability in the foregoing sections applies to the extent permitted by applicable law, irrespective of the applicable liability regime, and even in case of serious fault.
12.5 Despite the foregoing provisions, if Ray is found liable for a given damage, Ray’s liability is, in any case, limited to the price you have paid for the Ray products concerned or to the sums effectively paid to Ray by its insurance for the indemnification of the damage concerned, whichever is higher.
13.1 If you would have complaints concerning Ray’s products, please do not hesitate to contact us as indicated under 1 above.
13.2 These conditions are exclusively governed by Belgian law, regardless of your place of residence. The courts of the place of our registered office have exclusive jurisdiction to settle any dispute regarding these conditions, without prejudice to the applicable mandatory law that provides that the courts of your place of residence are competent.
13.3 If you are a consumer, you can contact the Federal Consumer Mediation Service for an out of court settlement of consumer disputes https://www.mediationconsommateur.be//en.
13.4 In case of cross border dispute, you can contact the Online Dispute Resolution platform of the European Union https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
14. Final provisions
14.1 If, irrespective of the reason, a provision in this agreement is found invalid, void or unenforceable, then this declaration will not affect the validity of the other provisions. In such a case, the parties commit to replacing, by mutual agreement, the provision that is declared void, invalid or enforceable by a new provision that embodies, as closely as possible, the purpose of the parties and the spirit of these conditions.
14.2 An omission or a negligence in enforcing a provision of these conditions does not imply a waiver of such provision.
C. Annex – Model withdrawal form
“MODEL WITHDRAWAL FORM”
((complete and return this form only if you wish to withdraw from the contract)) – To Ray NV, Predikherenlei 17, 9000 Ghent, Belgium, email@example.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.