FAQ.

we’re here to help you with any questions you have.

top questions.

does Ray shampoo foam?

Yes! Ray shampoo foams like any other shampoo you’re used to. However, first time you use Ray. shampoo it may not foam due to the previous shampoo you used. Just add some more shampoo to make it foam the first time as well!

ingredients.

what ingredients is Ray shampoo made of?

aqua, sodium lauroyl methyl isethionate (coconut), cocamidopropyl betaine (coconut), sodium methyl oleoyl taurate (coconut), sodium cocoyl isethionate (coconut), glycerin (organic), hydroxypropyltrimonium inulin (chicory), sodium levulinate (corn), sodium anisate (fennel), sodium chloride (table salt), citric acid (citrus), perfume

these ingredients are 100% natural, biodegradable and of the best quality. They all have been examined by pharmacists and dermatologists with respect to the impact on your health and skin. Feel free to contact us in case you have any further questions with respect to the ingredients.

are Ray products gluten-free?

Yes! Ray products are 100% gluten free.

are Ray products vegan?

Yes! Ray products are 100% vegan.

what ingredients is Ray conditioner made of?

aqua, coconut oil (coconut), jojoba oil (jojoba plant), diheptyl succinate (corn), capryloyl glycerin (coconut), sebacic acid copolymer (caster oil), arachidyl alcohol (rapeseed), behenyl alcohol (rapeseed), arachidyl glucoside (wheat), brassicyl isoleucinate esylate (rapeseed), brassica alcohol (rapeseed), inulin lauryl carbamate (chicory), glycerin (organic), hydroxypropyltrimonium inulin (chicory), tocopherol acetate (sunowers), helianthus annuus (sunowers), citric acid (citrus), sodium benzoate (fruits), potassium sorbate (fruits), parfum

these ingredients are 100% natural, biodegradable and of the best quality. They all have been examined by pharmacists and dermatologists with respect to the impact on your health and skin. Feel free to contact us in case you have any further questions with respect to the ingredients.

are Ray products cruelty free?

Yes! Ray products are not tested on animals (only on humans).

where are Ray products made?

Ray products are exclusively produced in our facility in Ghent, Belgium.

shipping & returns.

how much is shipping? (it's free!)

Shipping is free on all orders to Belgium and the Netherlands.

how I track my order?

You can track your order with the track and trace link in your shipping confirmation email.

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you!

how can I return my products?

In the unfortunate case that you’re not completely satisfied with your products, you can return them to us within 14 days free of charge. You can contact us in order to request a return label with which you can return the products at no additional costs. Once we’ve received your products at our office in Ghent, we will exchange your products for another or will send you a full refund as soon as possible.

what countries do you ship to?

At the moment we ship our products to Belgium and the Netherlands. We always pay for the shipping costs, so there are never any additional shipping (or return) costs.

what is the delivery time?

We do the utmost to deliver your order within 2 business days within Belgium and the Netherlands.

how can I exchange my products for another scent?

Yes! Exchanges are available on your first order from Ray. for 14 days after you receive your package. If you are interested in exchanging your deodorant, send a note to [email protected]

packaging.

what are Ray bottles made of?

Our bottles are made out of fibers which come out of sugarcane plants🌾
 Just like our products, they are completely made out of plants 🌱
They are also EN13432-certified and therefore officially compostable.

They break down in 12 weeks in an industrial composting plant. In nature, it would take them about 1-2 years. Much much shorter than the average plastic bottle!  😉

Unfortunately, bioplastic technology is not able to make our pump out of sugar cane. We hope to announce our compostable pumps as soon as possible.⚡

can we throw them in the household waste bin?

Throwing the bottle in the household waste is the safest option, for now✅
 The good thing is that when the bottle will be burned, it contains no plastic elements which could pollute the air. 🏭
 Further, in the unfortunate case our bottle end up in nature, it will biodegrade in only 1-2 years. 🐳
 Obviously, we would love to put our bottles in the organic waste bin. 🗑

We hope the waste processing companies will accept this as soon as possible and treat our bottles like they should be treated: like plants. 🌳

can we throw the bottle on the compost pile?

Yes and no. 🤔

It’s not impossible but you’ll need a good and warm compost pile to break down the bottle completely in a short time. 🔥
 In the industrial compost plants, humidity, heat & bacteria are well controlled. There, the bottles will biodegrade in about 12 weeks🕑

can we throw them in the organic waste bin (GFT)?

In theory, you can throw them in the organic waste bin (GFT). 🍌
 However, many waste processing companies in Belgium and the Netherlands don’t like this because they don’t know yet how to treat different types of bioplastics and/or they don’t have purchased the necessary machines yet to industrially compost bioplastics. 🙃
 🤦
 Of course, we hope they will change their mind soon and allow our bottles in the organic waste bin, where they belong! 😉

more questions? get in touch!