PrivacyPolicy

This policy applies to the personal data that we process about you as an individual. This policy does not apply when we process anonymous or business data.

Who processes your personal data?

We are RAY CARE BV, located at Veldstraat 66, 9000 Gent, Belgium, Chamber of Commerce registration number 0764486593, VAT number: BE0764486593, email: hello@ray.care. We are the responsible 'data controller' for the processing of your personal data.

What do we expect from you?

We expect that you will only provide us with personal data about yourself. If you also provide us with personal data about others, you must ensure that you have the right to do so. We also expect that the personal data you share with us is accurate and that you will inform us of any changes to specific data.

Why do we process your personal data?

The purposes for which we process your personal data depend on the way you interact with us.

You are browsing our website We process information about your use of our website to remember your choices and to manage and improve our website. For more information on this, please refer to our cookie policy.

You contact us (for example, by filling out a form on our website or by sending us an email)

We process your personal data to comply with your request and to manage it (e.g., an information request, a subscription to our newsletter, or a complaint). This processing is based on your consent.

You purchase products or services from Ray We process your personal data for the purpose of customer management, based on the performance of the contract with you concerning the delivery of the products. Without your personal data, we cannot fulfill the agreement made with you. This processing may include the creation of a profile.

Creating a profile has no effect on you, except that it allows you to benefit from the related functionalities.

It is also possible that we process your personal data for direct marketing purposes of our products and services, based on our legitimate interests. We believe it is important to keep you, as our user, informed about our products and services. This processing may include the creation of a profile. The creation of such a profile has no effect on you, except that this processing activity could lead to an improved customer experience and a personalized offer, which is advantageous for you. Providing your personal data for this purpose is not mandatory and you can object to this processing (see Article 8 below).

In any case We may process your personal data to comply with applicable laws and regulations and for dispute management (e.g. prevention/detection/sanctioning of illegal acts and/or misuse of Ray's resources, defense against legal claims), based on our legitimate interests. We believe that compliance with laws and regulations and dispute management contribute to safeguarding and advancing our economic, commercial, social and financial interests. Processing may involve the creation of a profile. The creation of a profile has no effect on you, except for the purpose of complying with laws and regulations and managing disputes. We may anonymize your personal data and use aggregated data for research and development, based on our legitimate interests (e.g. revenue statistics, market analysis, user statistics and usage of our products and services, development and improvement of our products and services). We believe that research and development can lead to improvement of customer experience, improvement and innovation of the product, which is a benefit to the persons involved in our products and services (such as customers, distributor, suppliers). Research and development may involve compiling a profile. All identifying elements such as your name, address, etc. are omitted. This creation of a profile has no effect on you, except that this processing activity could lead to improvement of the customer experience, improvement and innovation of the product, which is of benefit to you. Providing your personal data for these purposes is a requirement, but you can object to the processing (see Article 8 below).

With whom do we share your personal data?

We may transfer your personal data to companies that process personal data on our behalf and for us (known as 'processors'), to scientific institutions for research and development, to third parties if there is a legal obligation to do so, to our commercial partners, and to the police or judiciary at their request, if they have the right to request the personal data.

Are your personal data transferred outside the European Union?

It is possible that your personal data may be transferred outside the European Union, including to the United States. Any data transfer is carried out on the basis of appropriate safeguards (a decision declaring the level of protection adequate and/or standard contractual clauses on data protection from the European Commission). Please contact us using the address mentioned above (article 2) or via hello@ray.care to receive a copy of the appropriate safeguards.

How long is your personal data retained?

Your personal data will be retained as long as you are in contact with us (e.g., as long as you use the products and services or as long as you are subscribed to our newsletter) and for a maximum of 10 years after the end of this relationship.

What are your rights?

You can contact us to exercise the following rights in accordance with the provisions of the relevant legislation:

Right to withdraw your consent to the processing of personal data, to the extent that you had originally given consent for the processing of your personal data. Right to access, rectify, erase your personal data or request restricted processing of it. Right to object to processing for direct marketing and/or processing based on legitimate interests as a basis for processing (such as research and development). Right to the portability of your personal data that you have provided to us. Some of these rights can be exercised through the settings in your personal account with us (if you have such an account). You can exercise all of the above rights by contacting us at the address mentioned above (article 2) or via hello@ray.care. You have the right to lodge a complaint with the competent data protection authority (e.g., in Belgium: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be, www.privacycommission.be (http://www.privacycommission.be/)).

Cookie Policy

Ray uses cookies to ensure that you have the best experience on this website. A cookie contains a unique code that allows your browser to be recognized while visiting the website (a so-called “session cookie”) or on subsequent return visits (a so-called “permanent cookie”). Cookies can be set by the server of the website you are visiting, or by partners with whom this website cooperates. Cookies can be set by the server of the website you are visiting, or by partners with whom this website cooperates. The server of a website can only read the cookies that have been placed by that website. The server in question does not have access to other information on your computer or mobile device. This website uses the following types of cookies:

Cookies for browser functionality or to make it even more user-friendly

These remember the language used, personalize the webpage, and remember useful information (such as current purchases in a shopping cart).

Keyboard-friendly cookies

These make automatic text suggestions (identification, address, passwords, ...)

Statistical or analytical cookies

These collect information about the use of the website to improve its functioning.

Cookies related to the origin of your visit

The website administrator can see the origin of the visit (e.g., searching via a search engine).

Cookies that track the visit and subsequent pages on the website

This allows the browsing behavior on the website to be tracked.

Tracking cookies

These are placed by third parties to monitor the browsing behavior of the internet user. With this information, advertisers can tailor their advertisements based on the habits of the internet user.

Advertising cookies

Banner ads can also store cookies. They contain information about the user's browsing behavior as well. The purpose is to offer the user advertisements that are of interest to him or her.

Reference cookies

Third parties offering additional services (e.g., social network icons on an online store's site, provide access to those social networks at the list of purchases by the Internet user by using reference cookies).

Multimedia cookies

These make it easier to play multimedia.

Cookies for content sharing

Social networks have buttons for sharing content. If you do not want cookies to be stored on your device, you can set your browser settings to refuse cookies by default. You can also delete any cookies that have already been placed using the browser settings.

For more information about cookies and how to manage them, visit http://www.youronlinechoices.com (http://www.youronlinechoices.com/).

It is possible that some parts of our website may not work or may not work optimally if you refuse certain cookies.