Website terms

1. Welcome to Ray's website
   1. We are RAY CARE BV, located at Veldstraat 66, 9000 Ghent, Belgium
   2. Chamber of Commerce registration number: 0764486593
   3. VAT number: BE0764486593
   4. email address: hello@ray.care.
   5. These are the terms of use of our website, accessible via ray.care.
2. We respect your privacy
   1. This website uses cookies, as stated in our cookie policy. Your personal data is processed in accordance with our data protection policy.
3. Intellectual property
   1. If you comply with these terms, we grant you a non-exclusive, non-transferable, limited, and revocable right to use the website for non-commercial purposes, as described in this document.
   2. This website and all the content that we provide to you, including software, images, graphics, logos, documents, texts, slogans, user content, and other information (“Content”), as well as all associated intellectual property rights (including copyright, database rights, and trademark rights) and other rights, are our exclusive property, or the property of their respective holders.
   3. You may not copy, display, republish, translate, provide, transfer, or distribute any part of the website or the Content in any way, unless explicitly permitted in these terms or otherwise explicitly written permission is given by us and the respective holders.
4. Content
   1. Ray may provide links to third-party apps/content/services for informational purposes.
   2. Ray can also allow users to post content such as photos, reviews, descriptions, comments, questions, and other information (“user content”), which are owned by the respective user, on the website.
   3. You agree not to post any user content for any commercial or professional purpose, or user content that is illegal, harmful, offensive, abusive, defamatory, infringing, intimidating, or an invasion of privacy, or otherwise inappropriate. We reserve the right to refuse and/or remove any user content that, in our opinion, at our sole discretion, violates these terms.
   4. By posting user content on this website: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide, and irrevocable license to use, modify, translate, reproduce, publish, and distribute your user content in connection with Ray and any other of our services and those of our affiliated companies; you grant every user of this website a non-exclusive, non-transferable, royalty-free license to use your user content as permitted through the features of the website and in accordance with these terms; you represent and warrant that you have all the rights necessary for the purposes of this paragraph.
5. Liability
   1. We make no promises, either express or implied, regarding: the availability of the website at any particular location and time, or its compatibility with your hardware, or uninterrupted use, continuity, the absence of viruses, bugs, or other defects, and any remedies; the content of the website, including user content and links to third-party apps/content/services.
   2. To the extent permitted by applicable law, we are not liable for any damage resulting from the website and our products and services, unless there is intentional misconduct.
   3. In any case, our liability is excluded for indirect damages such as loss of income, loss of productivity, and loss of data, or for moral damages, including (but not limited to) damage to reputation.
   4. The limitation of liability in the paragraphs above applies to the extent permitted by applicable law, regardless of the applicable liability regime, and even in the event of gross negligence.
   5. If Ray is held liable despite the aforementioned provisions, our liability is in any case limited to 100 EUR.
6. Final provisions
   1. These conditions are exclusively governed by Belgian law.
   2. Only the courts of the place of our company's registered office shall have jurisdiction to settle disputes concerning these terms, without prejudice to the mandatory law that provides that the courts of your place of residence shall have jurisdiction.
7. If you do not accept these terms, you must cease all use of it or visiting the website.

B. Ray Products - Terms and Conditions

1. Identity of the merchant
   1. We are RAY CARE BV, located at Veldstraat 66, 9000 Ghent, Belgium.
   2. Chamber of Commerce registration number: 0764486593
   3. VAT number: BE0764486593
   4. email address: hello@ray.care.
2. Definitions
   1. Ray (hereinafter referred to as 'we' or 'Ray')
      1. RAY CARE BV, whose details are mentioned above at 1.
   2. Customer (hereinafter referred to as 'you' or ‘Customer')
      1. Natural or legal persons with whom Ray enters into an agreement or with whom Ray negotiates the conclusion of the agreement.
   3. Consumer
      1. Natural persons acting for purposes outside their trade, business or profession;
   4. Product
      1. Goods or services offered by Ray
3. Applicability
   1. Ray's terms of sale apply to every quote for a Ray product to the Customer.
   2. Ray only delivers in Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Austria, Spain, and the United Kingdom. Ray exclusively delivers Ray products in Belgium and the Netherlands. For orders with a delivery address in a country not mentioned above, Ray reserves the right to refuse the order.
   3. To place an order, you must be over 18 years of age and not legally incapacitated, and have a valid email address. If Ray becomes aware that an order has been made by a minor, Ray reserves the right to refuse the order.
   4. You are solely and exclusively responsible for all aspects of your use.
   5. By placing an online order on the website, you formally accept Ray's terms of sale and Ray's data protection policy. You can find these on our website.
4. Our offer and your order
   1. Ray explicitly states in her offer whether it is valid for a limited period and whether specific conditions apply that differ from those established in these terms of sale
   2. Ray provides a clear, complete, and accurate description of the products being sold to you, as well as the steps in Ray's delivery process.
   3. The purchase agreement between us is established once Ray confirms your order in writing. The confirmation follows after Ray has received approval from the issuer of your card. Orders without a valid payment in the name of the registered cardholder will not be accepted or processed by Ray. By using the bank card of another cardholder, you confirm that you have permission to use that bank card for the purchase at Ray and to make the payment with it. If the issuer of your card refuses to approve your payment to Ray, then Ray cannot be held liable for delays in delivery and/or non-delivery of your order. Ray accepts the following payment methods: Visa, MasterCard, iDeal, and Bancontact.
   4. Ray must deliver the goods within 30 days after confirming the order in writing.
   5. To purchase a product, add it to your shopping cart. Then enter your contact details and billing information. Next, confirm the delivery. At the final step, you will be directed to a summary page. By clicking the “pay” or “pay now” button, you accept Ray's terms and conditions. After completing these steps, your order will be finalized.
5. Right to cancel
   1. If you are a consumer, then you have the right to cancel your purchase and return the order without giving any reason and without any additional charges (apart from the cost of return shipping).
   2. The cancellation period expires 30 days after the day on which you or a third party, other than the carrier and designated by you, physically receive the goods. If the goods are delivered in multiple batches or parts, the cancellation period expires 30 days after the day on which you physically receive the last batch or part.
   3. Please note: the right to cancel does not apply if goods have been made to the customer's specifications or are clearly personalized.
   4. You must return the goods without undue delay and in any event not later than 30 days after you have informed us that you wish to cancel this agreement with us. You will have met the deadline if you send back the goods before the 30-day period has expired. The direct costs of returning the goods shall be borne by you.
   5. You are only liable for any depreciation of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
   6. To the extent that these actions are not necessary to determine the nature, characteristics, and functioning of the product, you are liable to Ray for any depreciation caused by these actions.
   7. If you return the goods to Ray, Ray may refuse reimbursement until she has received the returned goods or until you have demonstrated that you have returned the goods, depending on which situation occurs first.
   8. Ray must refund you no later than 30 days after the day on which they received the goods returned by you. If Ray offers to collect the goods themselves, you will be refunded within 30 days from the day you inform Ray that you wish to cancel the purchase agreement.
   9. Ray must use the same payment method as you used for the original transaction, unless you have explicitly agreed otherwise, and provided that you incur no additional costs for such a refund. Ray will not reimburse additional costs if you have expressly chosen a delivery that is not the cheapest standard delivery offered by Ray.
   10. You must handle the order and the packaging with the utmost care during the first 30 days after delivery. As a consumer, you are liable for any depreciation of the goods resulting from handling the goods in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. To establish the nature, characteristics, and functioning of the goods, you should only handle and inspect the product in the same manner as you would be allowed to in a store.
   11. To exercise your right to cancel, you can fill out the attached form (or provide an equivalent unequivocal statement) and send it by mail or email, as mentioned in the above point 1. We will send you a confirmation of your cancellation.
6. Price
   1. The applicable prices are the prices that are in effect at the time the purchase agreement is entered into. During the period mentioned in Ray's offer, Ray's prices will not change; price changes as a result of changes in tax rates are an exception to this.
   2. Unless otherwise provided, the prices mentioned include VAT and all other taxes, and exclude shipping costs. The shipping costs may vary, depending on the delivery method and the country of delivery.
   3. Ray always informs you about the total price before you proceed to your order.
7. Payment
   1. We only accept payment in advance through our website using the payment methods listed on our website (see art. 4 above).
   2. To ensure a secure online payment and the security of your personal data, transaction data is only transmitted using encryption with SSL technology. No special software is required for payments with SSL.
8. Warranty
   1. If you are a consumer, then you have a legal warranty of two years on the goods you have purchased from Ray.
9. Delivery and execution
   1. All products will be delivered to the address you have provided to Ray as the delivery address or the address for the performance of the service.
   2. The delivery time indicated by Ray must be based on the circumstances applicable to Ray at the time the agreement is entered into.
   3. Unless the parties have agreed on a different delivery time, Ray must physically deliver the goods or transfer control of the goods to the consumer without unnecessary delay and no more than 30 days from the conclusion of the contract.
   4. To the extent that Ray has failed to fulfill her obligation to deliver the goods at the time agreed upon with you or within the time frame agreed upon with you, you should call upon Ray to carry out the delivery within an additional period suitable to the circumstances. If Ray fails to deliver the goods within that additional period, you have the right to terminate the agreement.
   5. When Ray ships the goods to you, the risk of loss or damage to the goods transfers to you as soon as you or a third party designated by you, other than the carrier, physically takes possession of the goods. However, the risk transfers to you upon delivery to the carrier if the carrier has been instructed to transport the goods and that choice was not offered by Ray, with your rights against the carrier remaining unaffected.
10. Force majeure
    1. If Ray is unable to fulfill any of her obligations towards the Customer due to force majeure, these obligations will be suspended for the duration of the force majeure situation.
    2. Force majeure is considered to include: all circumstances beyond Ray's will and control that make it wholly or partly impossible to fulfill our obligations. Such cases include, but are not limited to, strikes, fire, interruption of power supplies or telecommunication networks or communication systems, and/or the temporary unavailability of the webshop, delayed delivery, or non-delivery by suppliers or other third parties.
11. Intellectual property
    1. All content that we make available to you through our website and all other means of communication, including software, images, graphic elements, logos, documents, texts, slogans, user content, and other information (“Content”), as well as all associated intellectual property rights (including copyrights, database rights, and trademark rights) and other rights, are our exclusive property, or the property of their respective holders.
    2. You may not copy, display, republish, translate, offer, transfer, or distribute any part of the Content in any way unless explicitly permitted in these terms or otherwise explicitly written permission is given by us and the respective holders.
12. Liability
    1. To the extent permitted by applicable law, we are not liable for any damage caused by our products, unless it is a result of an intentional error.
    2. In any case, our liability is excluded for indirect damages such as damage resulting from an accident, loss of income, loss of productivity, and loss of data, or for moral damages such as damage to reputation.
    3. The limitation of liability in the paragraphs above applies to the extent permitted by applicable law, regardless of the applicable liability regime, and even in the event of gross negligence.
    4. If Ray is held liable for any damages despite the foregoing provisions, Ray's liability shall in any event be limited to the price you paid for the relevant Ray products or to the amounts actually paid to Ray by its insurance for the compensation of the relevant damages, whichever amount is higher.
13. Complaints
    1. If you have any complaints about Ray's products, please feel free to contact us as mentioned in the above point 1.
    2. These terms are exclusively governed by Belgian law, regardless of where you live. Only the courts of the place of our registered office have jurisdiction to settle disputes concerning these terms, without prejudice to the applicable mandatory law that provides that the courts of your place of residence have jurisdiction.
    3. If you are a consumer, you can contact the Federal Consumer Ombudsman Service for an out-of-court settlement of consumer disputes at https://www.mediationconsommateur.be/en (https://www.mediationconsommateur.be/en).
    4. In the event of a cross-border dispute, you can contact the European Union's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN).
14. Final provisions
    1. If, for any reason, a provision of this agreement is found to be invalid, void, or unenforceable, then that finding does not affect the validity of the remaining provisions. In such a case, the parties commit themselves to replace the provision that is found to be invalid, void, or unenforceable by mutual agreement with a new provision that most closely approximates the intentions of the parties and embodies the spirit of these terms.
    2. A failure or negligence in complying with a provision does not imply that such a provision is invalid. Annex – Model cancellation form "MODEL CANCELLATION FORM" (please fill in and return this form only if you wish to cancel the agreement)
       1. To RAY CARE NV, Veldstraat 66, 9000 Ghent, Belgium, hello@ray.care. I/we (*) hereby notify that I/we (*) wish to cancel my/our (*) sales agreement of the following goods (*)/for the provision of the following service (*), (*) Delete where not applicable. -
          1. Ordered on (*)/received on (*),
          2. Consumer name(s), - Consumer address(es),
          3. Consumer's signature(s) (only if this form is submitted on paper),
          4. Date

(*) Strike through what does not apply.